Privacy Policy
Last updated: 14 March 2026
Sharm Estates Ltd (“Sharm Estates”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.sharmestates.com, contact us, submit an enquiry, or engage with us about property, supported living, sourcing, leasing, matching, partnership or related services.
1. Who we are
Sharm Estates Ltd
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, England
Website: www.sharmestates.com
Email: hello@sharmestates.com
Telephone: 07902 793012
ICO registration reference: ZB416044
For the purposes of UK data protection law, we are the data controller of the personal data you provide to us, unless we clearly tell you otherwise.
2. What this policy covers
This policy applies to personal data collected through our website, our website contact form, email, phone and WhatsApp contact, landlord and provider enquiry routes linked from our website, including third-party forms where used, and social media or direct messages where you contact us in connection with our services.
This policy does not apply to third-party websites, platforms or services that may be linked from our site. Those services have their own privacy policies and terms.
3. The types of personal data we collect
Depending on how you interact with us, we may collect and use personal data including your name, email address, telephone number, company or organisation name, your role or relationship to a property or service, property details you share with us, enquiry details, requirements, preferences and messages, information you provide when discussing landlord, investor, provider, local authority, housing association or care-related opportunities, and any documents, photos or supporting information you choose to send us.
We may also collect limited technical information through website use, such as your IP address, browser type, device information, basic website usage data, the date and time of visits, and pages viewed or actions taken on the site.
We may receive personal data from third parties, including enquiry forms completed through linked third-party platforms, referrers, introducers, agents, landlords, providers or business contacts, and publicly available sources such as Companies House, Land Registry, business websites or professional networking platforms where relevant to a genuine business enquiry or opportunity.
4. How we use your personal data
We use personal data to respond to your enquiries, assess whether a property, landlord, provider or opportunity may be suitable for our services, communicate with you about property matching, sourcing, leasing, acquisition, supported living, partnership and related services, manage our relationship with you, arrange calls, meetings, viewings, follow-ups or next steps, carry out reasonable due diligence, compliance and record-keeping, improve our website, services and communications, protect our business, website and users from misuse, fraud or legal risk, comply with legal, regulatory, tax, accounting or insurance obligations, and establish, exercise or defend legal claims.
We will only use your personal data where we have a lawful basis to do so.
5. Our lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases.
Contract
We may process your personal data where this is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Legitimate interests
We may process your personal data where this is necessary for our legitimate business interests, including responding to business enquiries, assessing and progressing property and partnership opportunities, maintaining records of communications, operating and improving our services, and protecting our legal and commercial interests. When we rely on legitimate interests, we consider and balance any potential impact on your rights.
Legal obligation
We may process your personal data where we need to comply with the law, including tax, accounting, anti-fraud, regulatory or legal requirements.
Consent
Where consent is required, for example for certain cookies or certain marketing communications, we will rely on your consent. You can withdraw consent at any time.
6. Marketing communications
We may contact you about services or opportunities that are relevant to your enquiry or relationship with us where permitted by law.
We do not sell your personal data to third parties.
Where you have asked us to contact you, or where there is an existing business relationship and it is lawful to do so, we may send you relevant updates by email, phone, WhatsApp or similar means.
You can ask us to stop marketing communications at any time by contacting us at hello@sharmestates.com, replying “stop” where appropriate, or using any unsubscribe option made available.
7. Who we may share your personal data with
We may share your personal data, where reasonably necessary, with professional advisers such as solicitors, accountants, insurers or compliance advisers, service providers who support our website, email, forms, document storage, administration or communications, landlords, providers, investors, agents, housing associations, local authorities, care-related organisations or other counterparties where relevant to your enquiry or the opportunity being discussed, regulators, law enforcement, courts or government bodies where required by law or to protect legal rights, and prospective buyers, investors or advisers in connection with a business reorganisation or sale, subject to appropriate confidentiality.
We require third parties handling personal data on our behalf to respect its security and use it only for appropriate purposes.
8. Third-party links, forms and platforms
Some landlord, provider or enquiry forms linked from our website are hosted by third-party platforms. Where you choose to use those forms, your information may also be collected and processed by the relevant third party in accordance with their own privacy policy and terms.
Our website may also include links to third-party services, documents, platforms or resources. If you choose to use those links or submit information through those services, your data may also be processed by the relevant third-party provider under their own privacy policy and terms. We recommend reviewing those policies before submitting information.
This may also apply where you contact us through WhatsApp, social media platforms, Google Forms or similar tools, email platforms, or document-sharing services.
9. Special category data
We do not ask for special category personal data through the general website contact routes unless it is genuinely necessary and lawful to do so.
Please do not send health information or other sensitive personal data unless it is clearly relevant and necessary for the purpose of your enquiry, and you are comfortable for us to process it. If sensitive information is sent to us, we will handle it with additional care and only where we have a lawful basis.
10. Children’s data
Our website and services are intended for adults acting in a personal, business or professional capacity. We do not knowingly collect personal data directly from children through the website.
If you believe a child has submitted personal data to us without appropriate authority, please contact us and we will take reasonable steps to address it.
11. Data retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, regulatory, tax, accounting, insurance or dispute-resolution requirements.
Retention periods may vary depending on the nature of the enquiry or relationship. General enquiries are kept for as long as needed to respond and for a reasonable follow-up period. Active business discussions, property opportunities or transactions may be kept for the duration of the matter and for a reasonable period afterwards. Records needed for legal, tax, accounting, compliance or dispute purposes may be kept longer where required.
When data is no longer needed, we will delete it, anonymise it, or securely store it until deletion is possible.
12. International transfers
Some of our service providers may store or process personal data outside the UK.
Where personal data is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent safeguards, or transfers to providers that offer appropriate data protection commitments.
13. Data security
We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or storage system can ever be guaranteed completely secure, but we aim to use proportionate safeguards and limit access to personal data to those who need it.
14. Your data protection rights
Subject to the law, you may have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request erasure of your personal data in certain circumstances, request restriction of processing in certain circumstances, object to processing based on legitimate interests, request transfer of your data where applicable, withdraw consent where processing is based on consent, and complain to the Information Commissioner’s Office (ICO).
To exercise your rights, contact us at hello@sharmestates.com.
We may need to verify your identity before responding to certain requests.
15. Complaints
If you have a concern about how we use your personal data, please contact us first and we will try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO).
16. Cookies
Our website may use cookies or similar technologies for essential website functionality and, where applicable, analytics, preferences or performance purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can usually control cookies through your browser settings. Disabling some cookies may affect how parts of the website function.
If you publish a separate Cookies Policy, it should sit alongside this Privacy Policy and explain what cookies are used, whether they are essential or non-essential, how long they last, and how users can manage their choices.
17. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in the law, our website, our services or how we operate.
Any updates will be posted on this page with a revised “Last updated” date.
18. Contact us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
Sharm Estates Ltd
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, England
Email: hello@sharmestates.com
Telephone: 07902 793012